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Service Quality
The Service Measurement Index (“SMI”) was designed based on International Organization for Standardization (ISO) standards. It consists of a set of business-relevant Key Performance Indicators (KPIs) that provide a standardized method for measuring and comparing business services.
The SMI framework provides a holistic view of Quality of Service (QoS) needed by customers for selecting business services (including blockchain services) to evaluate the feasibility of an enterprise solution based on:
  • Costs: Is the service cost-effective (per transaction, data storage, integration,…)?
  • Performance: Are there predictable projections for usage of service in terms of performance metrics?
  • Accountability: Are there concepts in place to serve demands around governance, support and service level agreements?
  • Agility: Is the service elastic, portable, adaptable and flexible?
  • Assurance: Will the service perform as expected (reliability, resiliency and service stability)?
  • Usability: Is it easy to integrate the services into the existing landscape (Accessibility, Installability, Learnability, Operability)?
  • Sustainability: Can it be assured that the different technical components of an enterprise solution can be maintained, enhanced or (if needed) exchanged without affecting the overall availability of the solution?
Last modified 3mo ago
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